Terms & Conditions

Please read these terms and conditions carefully before you agreeing to your quotation

What these terms cover

These are the terms and conditions on which The Loft Clearance Company Ltd provides its services to you.

These terms explain how we will provide our services to you. The terms also cover how we or you may change or end the contract, and what to do if there is an issue.

Information about us

The Loft Clearance Company Ltd is a limited company registered in England and Wales.

Our company registration number is 13446393 and our registered office is 92 Glendower Avenue, Coventry, West Midlands CV5 8BB.

We are licensed upper tier waste carriers. Our Environment Agency Registration number is CBDU394794.

Contacting us

You can contact us by emailing info@theloftclearancecompany.co.uk or by calling 07543 741433 .

Our business hours are 09:00-17:00 Monday – Friday.

If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us.

Quotations

‘Written’ Quotation refers to an emailed quotation. This quotation may be sent directly to you via email or emailed via our accounting system.

• A member of our team will arrange a visit to your property, at your convenience, to assess the loft area and take accurate measurements.

• We will ensure that all quotations are produced with as much detail and information as possible. If you are unsure of anything within the quotation you must advise us of this at your earliest convenience so that the quotation may be amended accordingly before any works are agreed.

• The written quotation supersedes any verbal quotation or estimates given.

• Any additional work either requested by you, or found necessary by a member of the team, is to be agreed by you and us and a revised/additional quotation will be provided prior to works commencing.

• The acceptance of our quotation by you shall constitute an offer to purchase services from us and a contract will come into existence between you and us.

• All quotes are valid for 30 days from the date of the written quotation.

Our Contract

At the point when you accept the quotation from us, a contract will come into existence between you and us.

Your rights to make changes

If you would like to make changes, please contact us. We will let you know if the change is possible and whether timings will be affected.

We will inform you of any changes to the price and revise the quotation where necessary. If we are unable to make the requested change or the consequences of making the change are unacceptable to you, you may want to end the contract. Please see “Your rights to end the contract” Section for further information

Our rights to make changes

We may make minor changes to the service we provide. We may change the removal/ installation to reflect changes in relevant laws and regulatory requirements and/or to implement minor technical adjustments and improvements.

This will be communicated with you at the earliest opportunity.

Providing the Services

After the acceptance of the quotation, we will agree a date with you to carry out the removal/installation.

If you do not allow access to provide services If you do not allow us access to your property to perform the removal/installation as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract

We are not responsible for delays outside our control. If removal/installation is delayed because of an event beyond our control, we will contact you as soon as possible to make you aware and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event.

Materials

All materials provided by us or our sub-contractors will be your responsibility from the time we deliver the materials to your address. All materials provided by us or our sub-contractors will remain our property until full and final payment is received by us.

Removal and Disposal of Waste/Junk/Items and Insulation

You agree in accordance with your quotation that we may remove and dispose of existing goods to allow for the execution of works. No items will be removed from the loft space by us unless otherwise agreed. No claim may be entered for items disposed of that you wanted to keep if no such notification was given to us before work commenced.

It is assumed that you will remove all items from within the working area unless provision is made within the quotation for this to be fulfilled by us.

Unless otherwise agreed the loft area should be cleared prior to the start of installation. A charge at our standard removal rate will be charged if the loft is not emptied prior to commencement of work

Health and Safety

Unless agreed with a member of the team, you agree that you will not enter the working area until work has been completed and is ready to be inspected. We cannot be held responsible for any injury caused to any third party whilst work is in progress if access into the loft space is made without prior agreement.

Your Rights to End the Contract

If you wish to end the contract because of something we have done or have told you we are going to do such as:

1.We have told you about an upcoming major change which you do not agree to;

2.We have told you about an error in the price or description of the quote and you do not wish to proceed;

3.There is a risk that removal/installation may be significantly delayed because of events outside our control;

4.We have suspended the installation for technical reasons, or notify you we are going to suspend it for technical reasons, in each case for a period of more than four weeks; or

5.You have a legal right to end the contract because of something we have done wrong.

If you have changed your mind You may be subject to charges of any bespoke materials prepared or manufactured which we are not able to reuse

There is a charge of 10% of the total cost for cancellations made without good reason, within 48 hours of the agreed start date.

If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately. You may be subject to charges of any bespoke materials prepared or manufactured which we are not able to reuse.

How to end the contract with us

To end the contract with us, please let us know by contacting us either by email – info@theloftclearancecompany.co.uk or phone 07543 741433

Our rights to end the contract

We may end the contract at any time by writing to you if:

1 – You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide our services, for example, it shall be entirely your responsibility to identify the needs for any planning permission, building regulation consents, building warrants or any other similar consents or approvals and to obtain those which we have not agreed in writing to apply for on your behalf such documents identifying specifically the consents for which we have agreed to pay.

2 – You do not, within a reasonable time, allow us access to your premises to supply the services.You must compensate us if you break the contract. If we end the contract in the situations set out in “our right to end the contract” we may charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract

If there is a problem with our services

If you have any questions or complaints about the removal/installation, please contact us either by email – info@theloftclearancecompany.co.uk or phone 07543 741433

Structural Defects

Unless specifically mentioned, no provision is made by us for defects to the building structure or any structurally related objects when carrying out a removal/installation. It is assumed that such surfaces/items are in good condition and suitable to undertake the works agreed.

The cost for repair or renewal of any structural defect or movement of any obstruction which is not visible at the time of survey or installation will be chargeable unless allowance for such items is specifically included in the quotation.

Lathe & Plaster Ceilings are very old and generally unstable. When having work done there is a risk it will crumble and fall away in smaller or larger areas. We will take every care to ensure this does not happen but accept no responsibility for repair, replacement or redecoration of ceilings made from lathe and plaster and any such crumbling, cracking or falling away will be strictly age related and not due to damage caused by us.

Newly plastered ceiling and ceilings in new build homes may not have been bonded correctly. This may result in small areas of plaster popping off the screws used to hold the plasterboard in place. We take every care to ensure this is minimised but we cannot be held responsible for repair or repainting where these screw pops appear as they are a structural defect as opposed to damage caused by The Loft Clearance Company Ltd.

Price and Payment

The price of the removal/installation will be the price as stated in our agreed quotation. We take all reasonable care to ensure that the price of the installation advised to you is correct.

How you can Pay

We accept payment with all major credit and debit cards, bank transfer and cash by arrangement.

When you must Pay

We will invoice you for the services when we have completed them. You must pay each such invoice within 24 hours from the date of the invoice.

Late Fees

If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 3% a year above the base lending rate of the Bank of England from time to time.

This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

What to do if you think an invoice is wrong

If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

Our responsibility for loss or damage suffered by you

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

When we are liable for damage to your property. If we are providing services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.

We do not accept liability for repair, replacement or redecoration of ceilings made from lath and plaster and any such crumbling, cracking or falling away. Some ceilings have only a thin layer of skim which has not sufficiently bonded and this can result in screw pops where the skim falls off where it has been applied over screw holding plasterboard in place. In the absence of negligence by us, we will not be liable for repairs or redecoration in such circumstances. Likewise, we will not be liable to you or any third party for damage caused to person or property which results from misuse, neglect or overloading of the loft floor or for the misuse of any ladder which may have been installed, nor will we be held liable to you or any third party for damage caused to ceilings, light fittings or decoration after the work is complete, due to movement in the attic/loft space of persons or items outside the limits of the technical specification of the installation.

Other important terms

Nobody else has any rights under this contract This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

If you think that there is a mistake in these terms, please contact us to discuss.